Terms of Sale

How submitted wholesale orders are reviewed and processed

Effective date: April 14, 2026.

These terms describe how order submissions, approvals, pricing adjustments, freight, tax, and cancellations are handled through the storefront.

Order Submission

Orders submitted through the storefront are requests for review. A submitted order is not final until reviewed by a sales rep and moved forward through the approval workflow.

Review and Approval

• Quantities may be adjusted during review.
• Pricing, discount, freight, or tax may be updated before approval.
• Unavailable items may be removed from the final approved order.
• Approved orders remain visible in customer order history for review.

Pricing and Charges

Visible wholesale pricing is limited to approved users. Final approved order totals may include reviewed line pricing, discounts, freight, tax, and other order-level charges shown in the approved order summary.

Payment and Fulfillment

Payment timing, fulfillment progress, and shipping updates follow the internal sales workflow for the approved order. Payment is not treated as complete merely because an order was submitted.

Cancellations

Customers may cancel submitted orders before approval. After approval, cancellation may require a request and internal review. Cancellation availability can depend on the current order stage and any linked internal sales order processing.

Shipping, Claims, and Support

If you need help with an approved order, shipping issue, or order-level change, contact operation@crossingcards.com and include your business name plus order reference.